QA Calibrate – A Tool for Frontline Teams and Management
QA Calibrate is a software tool for your call center that keeps your teams calibrated and provides leadership with the measurement tools they need to continuously improve.
- Automates your current, labor-intensive calibration process
- Provides on-the-spot training to your evaluators on how to score a call
- Leverages a single answer key to deliver consistency across all evaluators
- Provides insights to manage and improve QA evaluators and their process