Sam’s Club: Helped Reduce Checkout Time By 37%

CHALLENGE:

Improve member experience by reducing average checkout time

 

SOLUTION:

Weber translated a detailed efficiency audit into a series of tools designed to engage in-store Sam’s Club team members and teach them how to make the checkout process more efficient.

 

RESULTS:
  • Helped to reduce checkout time by 37%
  • Trained all in-store team members within a 3-week period
  • Gave Sam’s Club a competitive edge against other retailers, like Costco
SamsClub_Case-Study