University Technical Institute: Increased Enrollment by 15.5%
19 January 2016
Discover: Increased Auto-Pay Rate By 3.3%
08 June 2016
Red Cross: Significantly Reduced Compliance Penalties
American Red Cross’s detailed and cumbersome process documentation was creating poor process adherence and severe compliance issues.
Weber converted a confusing 350-page manual into one process diagram and an accompanying 25-page handbook.
- Red Cross employees actually began to read and follow the process, leading to better compliance, more usable blood donations, and significantly reduced penalties from governing bodies.
- Trained 21,000 employees across the country