Red Cross: Significantly Reduced Compliance Penalties

CHALLENGE:

American Red Cross’s detailed and cumbersome process documentation was creating poor process adherence and severe compliance issues.

 

SOLUTION:

Weber converted a confusing 350-page manual into one process diagram and an accompanying 25-page handbook.

 

RESULTS:
  • Red Cross employees actually began to read and follow the process, leading to better compliance, more usable blood donations, and significantly reduced penalties from governing bodies.
  • Trained 21,000 employees across the country
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