DentalOne Partners: Created A Consistent Customer Experience Across 150+ Locations
Create a more customer-centric culture within each privately-owned practice to ultimately increase patient referrals.
Weber created the “Bite-Sized Book”, a pocket-sized guide modeled after Starbucks’ Green Apron Book. The booklet is given to each new DentalOne employee and includes quick tips and real customer stories aimed at creating a consistent, positive experience for each customer.
- Distributed the “Bite-Sized Book” to approximately 1,800 DentalOne employees
- Created a better customer experience in 150+ privately-owned practices