Contact Center Effectiveness

Contact Center Effectiveness

To increase customer satisfaction, retention, and loyalty – as well as employee satisfaction and retention – we work to ensure that these crucial frontline interactions are customer-centric and create a lasting positive impact.

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“Weber has added value to our efforts like no other consultant by demonstrating how to identify and overcome sales barriers from a frontline “on-the-job” perspective.  This ability to identify our true implementation “reality,” has allowed us to align marketing and sales on the real obstacles to frontline success.”
– VP of Marketing